306  Days to go

 

INFORMATION AND ACCESSIBILITY

Here you'll find answers to the questions we get asked the most about the Steelhouse Festival.

INTRODUCTION

The Steelhouse Festival is committed to ensuring that all our visitors have the best chance possible to enjoy the Festival – whatever their ability.

 

WHAT DO I NEED TO BRING?

Clothes for warm and cold weather 
Waterproofs 
Wellies 
Sun cream 
Sunhat 
Torch 

Also – if you are camping:
Tent 
Sleeping bag 
Toilet paper 

If needed, you can buy emergency toiletries at the festival.

ACCESSIBLE CAR PARKING

The Festival has a dedicated Accessible Car Park for Blue Badge Holders, which is situated approximately 30metres from the Arena entrance.
We will endeavour to provide assistance in carrying camping equipment/baggage etc. from the Accessible Car Park to the Accessible Campsite.  However, this cannot be guaranteed.

 

ACCESSIBLE CAMPSITE

The Accessible Campsite is situated next to the Accessible Car Park and approximately 10metres from the Arena entrance.  Unisex accessible toilets are provided in this Campsite. Shower facilities are situated approximately 100metres from this site.
As well as you and your Carer/PA, we can allow up to two more friends to camp with you.

 

PERSONAL ASSISTANT TICKET

The Steelhouse Festival offers a free Personal Assistant Ticket (PAT) if someone is unable to attend the Festival without support. 
Please note that the person you choose to attend with you as a Carer/PA should be willing and able to assist you throughout your visit and would be available to help you in an evacuation or emergency.  
Once you have purchased your ticket, you must register for a ‘PAT’ and accessible parking, if required.  

Click HERE to download an Access Requirements Form.

Once you have filled it in, please send it back to us with a photocopy of one of the following:

  1. your DLA/PIP letter (front page only)
  2. a letter from your doctor clearly confirming the need for the requests on your Access Requirements Form
  3. Deaf or blind registration
  4. The Nimbus Access Card
  5. Blue Badge (not sufficient if applying for a PA/Carer ticket but adequate for Accessible Car Park only requests)

Both your Access Requirements Form and proof of disability will need to be received together, in order to be reviewed.
You can send your completed Access Requirements Form and proof of disability back to us, by any of the following methods:

E-mail: info@steelhouselive.co.uk 
Post: Unit 19 Cwm Business Centre, Cwm, Ebbw Vale, Gwent  NP23 7TB.

We will review your Access Requirements Form and come back to you within 2 weeks of receiving it.  You will then be given full instructions on purchasing your ticket(s) and what to do when you arrive at the Festival.

 

TEMPORARY IMPAIRMENTS

Temporary impairments will be considered at our discretion, on a case-by-case basis.  Please e-mail us at info@steelhouselive.co.uk if you have any specific requirements you would like us to consider.

 

ASSISTANCE DOGS

If you need to be accompanied by an assistance dog, please provide evidence that your dog is registered with an organisation that is a member of Assistance Dogs UK.

 

SITE LAYOUT AND GROUND CONDITIONS

We will endeavour to ensure all facilities are accessible, however, visitors should bear in mind that this Festival is on a working farm at the top of a mountain.  The site is mostly grassed and has natural inclines and dips.  During inclement weather these can become boggy and some areas of the site may not be suitable for wheelchairs.  However, our stewards are on hand at all times and will be happy to assist wherever possible.

In order for us to provide the best possible service and to ensure there will be space to accommodate you, please assist us by letting us know your specific access requirements in advance (see Access Requirements Form below).  
The Festival site is relatively compact, with the maximum distance from the Accessible Car Park to the Arena entrance being approximately 30metres. The distance from the Arena entrance to the stage is approximately 150metres.

 

LIVE-IN VEHICLES

Priority parking is available in the Live-In Vehicle site for eligible visitors, which is approximately 150metres from the Arena entrance. 

 

ARENA FACILITIES

All performances take place in one main Arena.  The Arena entrance is located approximately 10metres away from the Accessible Campsite.  Within the Arena, unisex accessible toilets are provided.

 

STROBE LIGHTING

Please be aware that this is a music festival and as such strobe lighting will be part of the performances taking place.

 

LOUD MUSIC

Please be aware that this is a music festival and as such loud music will play during the whole of the festival duration. Adequate protection should be considered.

 

CONTACT US

If you have any further queries on booking tickets or facilities at the Festival, please get in touch.

E-mail: info@steelhouselive.co.uk

Please be assured that all of us at the Steelhouse will endeavour to make your visit as enjoyable as possible!

 

DOWNLOADS

 

ACCESSIBILITY POLICY

Need a taxi?

Kwik Taxis - Ebbw Vale - 07974 748389

All Star Taxis - Ebbw Vale - 07790 554436

Oak Street Taxis - Abertilery - 01495 216598

Simon's Taxis - Tredegar - 01495 722502

Kev' Cabs - Ebbw Vale - 07840 858482

RJ Travel (minibus) - Ebbw Vale - 07828 442137

Tom's Taxis - Beaufort - 07973 134013

FREQUENTLY ASKED QUESTIONS

The festival site opens for camping on Friday 28th July from 3pm. The Festival Arena will be open for admission from 11am until midnight on the Saturday & Sunday - there will be no admission to the festival arena outside of these times. Food and non-alcoholic drinks are available throughout the night from campsite vendors. All vehicles and campers must exit the site by 11am on Monday 31st July.

On-site car parking is free of charge with a valid day or weekend festival ticket.

Food is available through the day in the arena and during the night at the Service Area near the campsites.

You may bring a personal supply of alcohol with you into the campsites (decanted into plastic bottles, please), but you will not be able to bring it into the festival arena where there are licensed bars. This will be STRICTLY adhered to and you may be searched and be asked to return the alcohol to your tent or live-in vehicle.

The campsites are provided for FESTIVAL GOERS ONLY, a valid festival ticket s required by everyone that stays on site.
Camping is available in 5 sections: adults only, families, VIP glamping accessible campsite and live-in vehicles. Each section will have its own dedicated area. The families section will be in a separate (quieter) area altogether.
This year we will also be providing a GLAMPING option, see our Accommodation page for details.
No sound systems or amplified music are allowed on site. People who disregard this regulation will have their equipment confiscated. This is so we can ensure that the festival does not exceed the permitted sound limits set out in our license.

Tents are not available to hire, but you can bring your own tent and camping gear.

Because of the fire risk, no open fires or tinfoil barbecues are allowed on site. However, you may use camping stoves or barbecues on legs (in the campsite area only). No glass bottles are allowed on any part of the festival site, including the camping areas. You may bring a personal supply of alcohol with you into the campsites (decanted into plastic bottles) but you will not be able to bring it into the festival arena where there are licensed bars. This will be STRICTLY adhered to and you may be searched and be asked to return the alcohol to your tent.

Tents are not available to hire, but you can bring your own tent and camping gear. There will be toilets which will be cleaned at regular intervals, as well as hot shower facilities.  There will be water supplied in containers in the campsite. Campers can use this to fill their own bottles. Please do not leave valuables in your tent or car. Keep your possessions with you.

People with disabilities interested in using facilities at the festival should contact us on info@steelhouselive.co.uk or by calling 07813 210817.

Please note that the campsite closes and must be empty by 11am on Monday 31st July. 

Steelhouse Festival is a rock festival and is, by the nature of its genre, sometimes unsuitable for younger children. Children 14 and under are not charged to enter the arena but must be accompanied by an adult at all times. We advise you to write your mobile number on the wristband of your children so that we can contact you if they become lost.

Anyone under 18 years of age is not able to buy a ticket or attend the festival alone. Attendees under 18 will need to be accompanied by an adult over the age of 18. 

The maximum of four attendees under 18 can accompany a single adult when attending. In all cases, please ensure you have I.D. available for inspection. 

Please note that we are operating a challenge 21 system.

Guests may be searched on entry to the event. If you are in possession of illegal substances you will be refused entry and may be arrested. 

Situated on the edge of the Brecon Beacons national park, the festival sits on a mountain enveloped by lovely countryside and breathtaking mountains. 

The stage will present world-class artists against a backdrop of the heart of the Welsh Valleys. Please be aware however, that access to other parts of the site other than the car park, campsite and festival arena is strictly prohibited.

Any trespassing on other parts of the land may result in you being asked to leave the site.

Steelhouse Festival will allow live-in vehicles into the appropriate section of the campsite and charges will apply at the normal camping rates. Once the live-in vehicle has been unhitched (if applicable) the car must be returned to the main car park. A live-in vehicle is one which is specifically adapted for sleeping such as camper vans or caravans. Strictly no cars - cars will not be allowed onto the campsite unless towing a caravan.

The area for camping is used as farmland for the rest of the year so it doesn’t have power or septic tanks. We must run the camping areas this way to comply with the event license, and other health and safety regulations.

If the thought of camping fills you with dread, we have compiled a list of local B&B's and hotels. All available from our accommodation page here

 

Any lost property handed into the festival is kept at the site office, situated backstage, and will be kept there until 4pm on the Monday 31st July. Any remaining lost property is taken offsite after that time. 

If you have lost anything, please email us and give as full a description of the lost item/s, where you think you might have lost it/them and your contact details.

Please help us keep the Steelhouse Festival tidy – Hafod-y-Dafal is a working farm and we want to treat the land with respect! 

Absolutely no glass whatsoever is allowed on the entire festival site – this includes the camping areas. Prior to arrival, please decant any wine or spirits into plastic bottles before you proceed to the camping areas. Recycling bins will be available in the campsites and throughout the festival site for recycling plastic, card and tin. Please help us keep the festival looking beautiful. In the campsite, you will find special recycling areas where you can deposit recycling waste, and normal bins for general rubbish.  We have a team of recyclers who will be on hand to sort through the rubbish, but we rely on your help to make their job manageable.

Any areas where you cannot smoke will have ‘no smoking’ signs - please adhere to them.

Tickets will be sent to the address specified when booking.

If you ordered more than one ticket, your tickets will be dispatched to the address you provided for the first name on your booking. It is expected that you will receive your tickets at least 14 days before the Festival starts.

You may wish to check whether your ticket is covered by your own personal insurance. The deadline for ticket refunds is 31st May 2017.
 
If you are unable to come to the Festival, and require a refund for your ticket, please contact 07813 210817 or email info@steelhouselive.co.uk before midnight 31st May 2017. A £5 administration charge (per ticket) will be retained from all refunded tickets.

Tickets are non-refundable after the deadline of 31st May 2017.

Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.

TERMS AND CONDITIONS

1. Cars, Caravans and Camper Vans require a separate ticket. Please see ‘Camping’ on www.steelhousefestival.com
2. Tickets will not be available from ticket traders and unauthorised agencies. Tickets are security printed so please beware of forgeries.
3. Official merchandise will be available on site.
4. Please use the toilets and urinals and do not pollute the festival site.
5. Please use the litterbins and recycling points provided.
6. Your vehicle may be searched by security personnel at the vehicle gates on entry to the Festival car parks.
7. You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched.
8. No animals are allowed on site with the exception of registered guide dogs.
9. Fireworks, Chinese/flying lanterns, flares, tin foil barbeques and the burning of plastics are not permitted.
10. To protect your own safety and those of other guests, please act responsibly.
11. Medical treatment at Steelhouse Festival is provided by the on site medical team who are a separate legal entity. Any claims resulting from medical treatment on site should be directed to them. Steelhouse Festival (promoter and producer) accepts no liability for any injury, claim or damages resulting from any medical treatment on site.
12. Disabled facilities – please call 07813 210817 or email info@steelhouselive.co.uk for information.
13. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the site.
14. Smoking is not permitted in enclosed public areas
15.  Steelhouse does not offer refunds in the event of lost or stolen tickets or where the ticket holder cannot attend the festival due to reasons beyond the Festival’s control. You might consider it prudent to insure the value of your ticket in the event of such loss.
16. Steelhouse reserves the right to change the line-up without prior notice, and is not responsible for artist cancellations.
17. The festival site opens for camping on Friday 28th July from 3pm. Food stalls outside the arena will also be open from then. 

 

WORKING WITH US

We are currently recruiting volunteer stewards and litter pickers.  To apply please email us at: working@steelhousefestival.com and we will send you an application form.

Steward's Application(s)
Want to work at Steelhouse Festival this year?
We’re looking for hardworking enthusiastic people over the age of 18 to be stewards at Steelhouse Festival 2014. This is an ideal opportunity for anyone who would like to get involved with the festival and experience what it’s like working behind the scenes. The job of stewarding mainly involves giving information to the public at the event: it’s a really important job because you will be the main point of contact between the festival and the public, so we need lots of happy, smiley people!
We employ people on a voluntary basis, which means that you won’t be paid anything, but you will get a free festival ticket (worth £80), plus one free meal per shift worked. Volunteer stewards don’t work any longer than two six-hour shifts across the entire festival weekend.

You will need to upload a passport style photo, you are also required to pay a deposit of £85 to secure your place, which will be returned to you  if you are not accepted, cannot make the festival, for a good reason or once you complete all your shifts.
 
To apply to be a steward please contact us at: working@steelhousefestival.com

*Unfortunately we can’t guarantee you time off to watch your favourite bands – it all depends on what shifts you’re allocated!

Litter Picker's Application(s)
We are also looking for hardworking Litter Pickers at the Festival. There will be a total of 6 hours, with a meal before each shift.

There is an opportunity to earn money on the final site clearance in the days after the festival.  Please specify if you would like to do this in your email, including your available dates.

You will need to upload a passport style photo, you are also required to pay a deposit of £85 to secure your place, which will be returned to you  if you are not accepted, cannot make the festival, for a good reason, or once you complete all your shifts.
 
To apply to be a Litter Picker at this year’s festival please contact us at: working@steelhousefestival.com

 

 

The UK's best value Rock Festival - FACT!

Saturday
Single Ticket
£60

Sunday
Single Ticket
£60

Weekend
Single Ticket (Earlybird)
£85

Camping
Per Person
£20

Live-In Vehicle
Per Person
£20

Glamping
Prices from
£285

FREE Arena entry for children 14 and under* (accompanied by an adult 18+) 
*Children DO require a camping ticket to stay on the camp-site.