INFORMATION AND ACCESSIBILITY

Here you'll find answers to the questions we get asked the most about the Steelhouse Festival.

SITE LAYOUT

WHAT DO I NEED TO BRING?

Clothes for warm and cold weather 
Waterproofs 
Wellies 
Sun cream 
Sunhat 
Torch 

Also – if you are camping:
Tent 
Sleeping bag 
Toilet paper 
(If needed, you can buy emergency toiletries at the festival).

INTRODUCTION

The Steelhouse Festival is committed to ensuring that all our visitors have the best chance possible to enjoy the Festival – whatever their ability.

 

COVID UPDATE

As the sun starts to shine, all thoughts naturally turn towards the Steelhouse Festival.  The excitement is building at Steelhouse HQ and we are currently all systems go!!  We can’t wait to see all your lovely faces on the mountain in July, for a very special postponed 10th Anniversary Festival!

 

Of course, there are additional considerations this year and we would like to reassure you all, that we are working very hard behind the scenes to make your safety at the Festival our highest priority.

 

With everything we know at this point in time, we are confident that the Festival will go ahead.  We will be complying with all Government protocols, advice and recommendations required to make the event as safe as possible.  We have received substantial support from the Welsh Assembly during this last year, which will enable us to put measures in place to make the Festival memorable for all the right reasons!  Obviously, we will also need everyone attending to do their part in helping us to achieve this goal by complying with any and all instructions designed to keep you - and those around you - safe to enjoy the Festival.

 

In the increasingly unlikely event that the Festival is once again postponed, you will of course be able to roll your tickets over to 2022, or request a refund from your ticket provider.

  

We will publicise details of additional requirements and protocols closer to the event, so keep an eye on our socials for updates.  So, until then, get your sunscreen ordered and we’ll see you on the mountain!

 

COVID PUBLIC ANNOUNCEMENT

MEDICAL AND WELFARE SERVICES

Medical and welfare facilities are available at the First Aid tent between 11:30am and Midnight - to provide first aid, minor casualty and resuscitation. They have details of emergency dentists and local pharmacies.

Stewards and security are also on hand and where possible, can offer you help and support if you are unwell or require assistance.

 

STROBE LIGHTING

Please be aware that this is a music festival and as such strobe lighting will be part of the performances taking place.

 

LOUD MUSIC

Please be aware that this is a music festival and as such loud music will play during the whole of the festival duration. Adequate protection should be considered.

 

CONTACT US

If you have any further queries on booking tickets or facilities at the Festival, please get in touch.

E-mail: [email protected]

Please be assured that all of us at the Steelhouse will endeavour to make your visit as enjoyable as possible!

 

ACCESSIBILITY INFO

SITE LAYOUT AND GROUND CONDITIONS

We will endeavour to ensure all facilities are accessible, however, visitors should bear in mind that this Festival is on a working farm at the top of a mountain.  The site is mostly grassed and has natural inclines and dips.  During inclement weather these can become boggy and some areas of the site may not be suitable for wheelchairs.  However, our stewards are on hand at all times and will be happy to assist wherever possible.

In order for us to provide the best possible service and to ensure there will be space to accommodate you, please assist us by letting us know your specific access requirements in advance (see Access Requirements Form below).  
The Festival site is relatively compact, with the maximum distance from the Accessible Car Park to the Arena entrance being approximately 30metres. The distance from the Arena entrance to the stage is approximately 150metres.

Trackmatting and Trakway is laid out around the arena to facilitate movement.

 

ACCESSIBLE ARENA FACILITIES

All performances take place in one main Arena.  The Arena entrance is located approximately 10metres away from the Accessible Campsite.  Within the Arena, unisex accessible toilets are provided.

You are permitted to bring chairs int the arena.

 

ACCESSIBLE CAR PARKING

The Festival has a dedicated Accessible Car Park for Blue Badge Holders/Approved users, which is situated approximately 30metres from the Arena entrance.


We will endeavour to provide assistance in carrying camping equipment/baggage etc. from the Accessible Car Park to the Accessible Campsite.  However, this cannot be guaranteed.

 

ACCESSIBLE CAMPSITE

The Accessible Campsite is situated next to the Accessible Car Park and approximately 10metres from the Arena entrance.  Unisex accessible toilets are provided in this Campsite as well as a general toilet for those without accessibility issues. Shower facilities are situated approximately 100metres from this site.
As well as you and your Carer/PA, we can allow up to two more friends to camp with you. However these friends will need to park in the general admission car park and NOT the accessible car park. We would be grateful if these friends take up an appropriate amount of space (i.e. a 2/3 person tent) to ensure that there is sufficient space for everyone.

Please also be mindful when pitching your tent to allow space for fellow campers.

 

ACCESSIBLE LIVE-IN VEHICLES

Priority parking is available in the Live-In Vehicle site for eligible visitors, which is approximately 150metres from the Arena entrance. 

You will need to let a steward on duty be aware that you are approved to use this area and be prepared to present your authorisation email if requested.

 

ACCESSIBLE VIEWING PLATFORM

A small viewing platform is available for wheelchair users. Please be mindful that there is a limited space available for wheelchair users and their carers.

 

TEMPORARY IMPAIRMENTS

Temporary impairments will be considered at our discretion, on a case-by-case basis.  Please e-mail us at [email protected] if you have any specific requirements you would like us to consider.

 

ASSISTANCE DOGS

If you need to be accompanied by an assistance dog, please provide evidence that your dog is registered with an organisation that is a member of Assistance Dogs UK.

 

PURCHASING CARER/PA TICKET

The Steelhouse Festival offers free Personal Assistant Access (PAA) if someone is unable to attend the Festival without support. 
Please note that this will not be a physical ticket - you will need to bring your approval email to the Festival with you and present it at the Box Office to obtain the relevant wristbands. However please be aware that your carer will need to purchase the relevant Camping/Campervan Site/Campervan Pass.

Please note the person you choose to attend with you as a Carer/PA should be willing and able to assist you throughout your visit and would be available to help you in an evacuation or emergency.  
Once you have purchased your ticket, you must register for a ‘PAA’ and the other facilities you require. To do this, please print off the attached Access Requirements Form at the bottom of this section.

Once you have filled it in, please send it back to us with a photocopy of one of the following:

  1. Your DLA/PIP letter (front page only)
  2. A letter from your doctor clearly confirming the need for the requests on your Access Requirements Form
  3. Deaf or blind registration
  4. The Nimbus Access Card
  5. Blue Badge (not sufficient if applying for a PA/Carer ticket but adequate for Accessible Car Park only requests)

Both your Access Requirements Form and proof of disability will need to be received together, in order to be reviewed.
You can send your completed Access Requirements Form and proof of disability back to us, by any of the following methods:

E-mail: [email protected] 
Post: Unit 15 Cwm Business Centre, Cwm, Ebbw Vale, Gwent  NP23 7TB.

We will review your Access Requirements Form and come back to you within 2 weeks of receiving it.  You will then be given full instructions on purchasing your ticket(s) and what to do when you arrive at the Festival.

 

Deadline for applications:

Sunday 20th 

DOWNLOADS

 

ACCESS REQUIREMENTS FORM

FREQUENTLY ASKED QUESTIONS

The festival site opens for camping on Friday 23rd July from noon. The Festival Arena will be open for admission from 2.00pm until Midnight on Friday and 11.30am until midnight on the Saturday & Sunday - there will be no admission to the festival arena outside of these times. Food and non-alcoholic drinks are available throughout the night from campsite vendors. All vehicles and campers must exit the site by 11am on Monday 26th July.

On-site car parking is charged at £10 per vehicle for the whole weekend (conditional on the purchase of a valid day or weekend festival ticket).

Parking fee payable in advance from the website or on arrival. Motorbikes must park in the designated car parks. Motorbikes and blue badge holders - free of charge.

Food is available through the day in the arena and during the night at the Service Area near the campsites.

You may bring a personal supply of alcohol with you into the campsites (STRICTLY NO GLASS), but you will not be able to bring it into the festival arena where there are licensed bars. This will be STRICTLY adhered to and you may be searched and be asked to return the alcohol to your tent or live-in vehicle.

The campsites are provided for FESTIVAL GOERS ONLY, a valid festival ticket is required by everyone that stays on site.
Camping is available in 5 sections: Adult only, Families, Glamping, Accessible campsite and Campervans/Live-in vehicles. Each section will have its own dedicated area. The family section will be in a separate (quieter) area altogether.
This year we will again be providing a GLAMPING option, see our Accommodation page for details.
No sound systems or amplified music are allowed on site. People who disregard this regulation will have their equipment confiscated. This is so we can ensure that the festival does not exceed the permitted sound limits set out in our license.

Tents are not available to hire, but you can bring your own tent and camping gear.

Because of the fire risk, no open fires or tinfoil barbecues are allowed on site. However, you may use camping stoves or barbecues on legs (in the campsite area only). No glass bottles are allowed on any part of the festival site, including the camping areas. You may bring a personal supply of alcohol with you into the campsites (STRICTLY NO GLASS) but you will not be able to bring it into the festival arena where there are licensed bars. This will be STRICTLY adhered to and you may be searched and be asked to return the alcohol to your tent.

Tents and Campervans/Live-in vehicles are not available to hire, but you can bring your own tent and camping gear. There will be toilets which will be cleaned at regular intervals, as well as hot shower facilities.  There will be water supplied in containers in the campsite. Campers can use this to fill their own bottles. Please do not leave valuables in your tent or car. Keep your possessions with you.

People with disabilities interested in using facilities at the festival should contact us on [email protected] or by calling 01495 370093.

Please note that the campsite closes and must be empty by 11am on Monday 26th July. 

Steelhouse Festival is a rock festival and, by the nature of its genre, sometimes unsuitable for younger children. Children 14 and under are not charged to enter the arena but must be accompanied by an adult at all times. We advise you to write your mobile number on the wristband of your children so that we can contact you if they become lost.

Anyone under 18 years of age is not able to buy a ticket or attend the festival alone. Attendees under 18 will need to be accompanied by an adult over the age of 18. 

The maximum of four attendees under 18 can accompany a single adult when attending. In all cases, please ensure you have I.D. available for inspection. 

Please note that we are operating a challenge 21 system.

Guests may be searched on entry to the event. If you are in possession of illegal substances you will be refused entry and may be arrested. 

Situated on the edge of the Brecon Beacons national park, the festival sits on a mountain enveloped by lovely countryside and breathtaking mountains. 

The stage will present world-class artists against a backdrop of the heart of the Welsh Valleys. Please be aware however, that access to other parts of the site other than the car park, campsite and festival arena is strictly prohibited.

Any trespassing on other parts of the land may result in you being asked to leave the site.

Please note that Hafod-y-Dafal is a working farm and we have a duty to respect this environment.

Steelhouse Festival will allow Campervans/Live-in vehicles into the appropriate section of the campsite and charges will apply at the normal camping rates. A Campervan/Live-in vehicle is one which is specifically adapted for living and sleeping in, such as a Campervan, Caravan or Trailer Tent. Strictly no cars or vans (with a mattress in the back) - cars will not be allowed onto the campsite unless towing a caravan.

The area for camping is used as farmland for the rest of the year so it doesn’t have power. There is a limited containered water supply available (please ensure that you fill up your water tanks and empty your waste before arriving on-site as resources are limited). We must run the camping areas this way to comply with the event license, and other health and safety regulations.

Please note, Campervans/Live-in vehicles are not available for hire.

If the thought of camping fills you with dread, we have compiled a list of local B&B's and hotels. All available from our accommodation page here

 

Any lost property handed into the festival is kept at the site office, situated backstage, and will be kept there until 4pm on the Monday 26th July. Any remaining lost property is taken offsite after that time. 

If you have lost anything, please email us and give as full a description of the lost item/s, where you think you might have lost it/them and your contact details.

Any lost property found on-site should be handed in to the official merch stand during normal opening hours.

Please help us keep the Steelhouse Festival tidy – Hafod-y-Dafal is a working farm and we want to treat the land with respect! 

Absolutely no glass whatsoever is allowed on the entire festival site – this includes the camping areas. Prior to arrival, please decant any wine or spirits into plastic bottles before you proceed to the camping areas. Recycling bins will be available in the campsites and throughout the festival site for recycling plastic, card and tin. Please help us keep the festival looking beautiful. In the campsite, you will find special recycling areas where you can deposit recycling waste, and normal bins for general rubbish.  We have a team of recyclers who will be on hand to sort through the rubbish, but we rely on your help to make their job manageable.

Any areas where you cannot smoke will have ‘no smoking’ signs - please adhere to them.

Tickets will be sent to the address specified when booking.

If you ordered more than one ticket, your tickets will be dispatched to the address you provided for the first name on your booking. It is expected that you will receive your tickets at least 14 days before the Festival starts.

You may wish to check whether your ticket is covered by your own personal insurance. The deadline for ticket refunds is 31st May 2020.
 
If you are unable to come to the Festival, and require a refund for your ticket, please email [email protected] before midnight 31st May 2020. 

Tickets are non-refundable after the deadline of 31st May 2020.

Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.

TERMS AND CONDITIONS

  1. Cars, Caravans and Camper Vans require separate tickets. Please see ‘Camping’ on steelhousefestival.com
  2. Tickets will not be available from ticket traders and unauthorised agencies.
  3. Tickets are security printed so please beware of forgeries.
  4. Official merchandise will be available on site.
  5. Please use the toilets and urinals and do not pollute the festival site.
  6. Please use the litterbins and recycling points provided.
  7. Your vehicle may be searched by security personnel at the vehicle gates on entry to the Festival car parks.
  8. You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched and evicted from the site. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the site.
  9. No animals are allowed on site with the exception of registered guide dogs.
  10. Fireworks, Chinese/flying lanterns, flares, tin foil barbeques and the burning of plastics are not permitted.
  11. To protect your own safety and those of other guests, please act responsibly.
  12. Medical treatment at Steelhouse Festival is provided by the on-site medical team who are a separate legal entity. Any claims resulting from medical treatment on site should be directed to them. Steelhouse Festival (promoter and producer) accepts no liability for any injury, claim or damages resulting from any medical treatment on site.
  13. Disabled facilities – please email [email protected]for information.
  14. Smoking is not permitted in enclosed public areas.
  15. Steelhouse does not offer refunds in the event of lost or stolen tickets or where the ticket holder cannot attend the festival due to reasons beyond the Festival’s control. You might consider it prudent to insure the value of your ticket in the event of such loss.
  16. If the event is cancelled or postponed, we will use our reasonable endeavours to notify you of the cancellation or postponement.
  17. If the Festival is cancelled or postponed, Steelhouse shall not be liable for any costs or expenses wasted or incurred by the Bearer including, but not limited to, accommodation or transport costs, or any direct or indirect losses or damage of whatever kind.
  18. If the event is rescheduled or postponed, we will offer you tickets to the rescheduled event equivalent to the value of the tickets. If the Event is cancelled, or if you are unable to attend the rescheduled event, you will be entitled to a refund of the face value of the ticket up to a date specified at the time of postponement/cancellation.
  19. Steelhouse reserves the right to change the line-up without prior notice, and is not responsible for artist cancellations. The festival site opens for camping on Friday 23rd July from 12 noon. Food stalls outside the arena will also be open from then.

Please use our ticket partner Gigantic to buy your festival tickets using this link here.

 

FREE Arena entry for children 14 and under* (accompanied by an adult 18+) 
*Children DO require a camping ticket to stay on the camp-site.